At Hadrian Tech Hub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a hassle-free shopping experience. Please read the following guidelines carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The item is unused, in its original packaging, and includes all accessories, manuals, and tags.
  • The return request is made within 3 days from the date of delivery.

We do not accept returns for:

  • Items damaged due to misuse, mishandling, or improper storage.
  • Products that have been used, altered, or missing original packaging.
  • Personal care or hygiene-related products (if applicable).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email or call our customer support team at [email protected] within 2 days of receiving your order.
  2. Provide Details: Share your order number, product details, and clear images of the damaged/defective/incorrect item.
  3. Approval & Pickup: Once approved, we will arrange for a pickup of the item at your provided address.
  4. Inspection & Processing: After receiving the returned item, we will inspect it to ensure it meets our return criteria.

3. Refund Policy

  • Since we only offer Cash on Delivery (COD), refunds will be processed as follows:

    • Replacement: If the item is found to be defective or incorrect, we will send a replacement (subject to stock availability).
    • Store Credit: If a replacement is not available, we may offer store credit for future purchases.
    • Cash Refund (if applicable): In rare cases where neither a replacement nor store credit is feasible, a refund will be issued in cash at the time of return pickup.

  • Refunds/store credits will be processed within 5 business days after the returned item has been inspected and approved.

4. Cancellation Policy

  • Orders can be canceled before they are shipped by contacting our support team.
  • Once an order is dispatched, cancellations will not be accepted.

5. Contact Us

For any return or refund inquiries, feel free to reach out:

📧 Email: [email protected]

By shopping with Hadrian Tech Hub, you agree to the terms outlined in this Returns and Refunds Policy.